Description:

The objective of the Exchange Analyst is to resolve remote users IT problems by means of a Remote fix. The Microsoft Messenger Analyst (MMA) responds to both internal and external clients needing technical support.



Main Responsibilities:

Exchange Analysts validate customer entitlements and give high level technical support through information gathering, analytical trouble shooting and problem research.

• Resolves customer issues using the tools and systems available
• Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
• Retains ownership of each case until problem is resolved or resolution is identified
• Observes strict compliance to licensing, copyright and trademark legislation
• Protects confidential, sensitive information and materials
• Accomplishes other duties as required





Technical requirements.



o Excellent knowledge of Microsoft Exchange 2000 & 2003 Server
(Enterprise & Standard editions)
o Excellent knowledge of Outlook
o Excellent knowledge of Outlook Web Access
o Good understanding of the Microsoft Operating Systems





Languages

Ability to work in a predominantly English speaking environment.
Fluency in GERMAN is also a requirement for this role.

Contact details

• Email: conor.fitzgerald@elanit.ie
• Phone: 01-6705070

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