Job Profile



This is a fantastic opportunity to join a dynamic and growing outsourced services call centre. Due to expansion, and a brand new client acquisition, we are looking to recruit a team of multilingual technical support specialists to handle calls and emails from business customers for an online well known global brand.



Key Responsibilities


- Dealing with business and education sector customers you will receive incoming requests from customers looking to resolve technical issues relating to online web applications

- You will diagnose basic technical issues with web applications and aim to solve problems. You will be responsible for escalating any more difficult cases accordingly

- Provide outstanding levels of customer service to worldwide application users, working to service level agreements

- You will use the internal computer systems to log tickets and track actions and communication with customers

- You will work as part of a team and aim to meet both individual and team goals



Skills Required


- Basic understanding of web-based applications is required

- At least 6 months experience in a 1st or 2nd line technical support role

- Fluency in English is essential

- Other EU languages are also essential – a combination of two languages fluently from the following: Spanish, Italian, German, French, Dutch

- Excellent IT Skills are required

- Strong communication skills with a proactive and positive approach to tasks

- An effective team player who is able to also work independently

- Proven ability to deal with problems and solve them effectively

- Very customer service focused, able to deal with customers in a friendly and polite manner

- Able to multi-task and organize workload

Contact details

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